You must make your own arrangements to return goods to us and you will be responsible for the cost of return postage unless goods are faulty. We recommend that you send with a signed for service, as you are responsible for the returned goods until they are delivered back to us.
If an item is being returned for a refund or an exchange it must be returned within 14 days of purchase. If you haven't had a refund or exchange after 14 days contact us. We can't offer you tracking or compensation for lost items after this time. If you are retuning a bridle for an exchange please include £5 for returns postage and return it to The Barn, Ardens Grafton, Warwickshire, B49 6DR. If you are returning a breastplate or stud guard for an exchange postage is £6.50. Please include a note that gives all the information we need for the exchange and include your name and address. Do not return items for alteration or exchange with a note referring to a previous email. When we are away at shows tracking emails isn't always possible.
Make sure the item is unused, unmarked and has not been personalised or customised in any way. Fastening the buckles marks the leather and the item cannot be returned to stock. All items that have been altered, at your request, are non returnable. If a bridle is returned from the build a bridle range it can't go back into stock . If you have made a mistake with the sizes you have chosen we will exchange as long as you pay the postage. Parts of bridles are non-returnable unless they were bought separately.
Items bought from the offers section of the website are non-returnable and can't be exchanged.Any item sourced outside our usual stock is non-returnable. If you have sent measurements and paid for an item and you need to change the instructions we will do so if possible but the order can't be cancelled.
Any item bought from our stand at a show can be returned. A credit note or an exchange will be given.
If you return an item to us that is not eligible for a refund and you want it returned to you postage must be paid. If postage is not paid, after 120 days, the item will not be kept.