We use DPD courier next day service. The courier collects between 9 and 10 am and any orders received after that time will be sent out the next day. If the item has to be made to order, it will be posted as soon as possible. Extra postage will be charged on items to be sent out of the UK. Claims for loss must be made within 21 calendar days of the date of posting, or no claim will be entertained.
Courier service charges are DPD next day £9 with £50 compensation for lost items. Special Delivery is £11 and full compensation is offered for lost items. Hermes charge £6 but only offer £20 compensation for lost items . Items that weigh less than 0.1 KG are posted first class signed for at the Post Office. The insurance offered for lost items for this service is £20.
Please note that for some areaas of Scotland and the Highland delivery will be made within 2 working days when dispatched on a next day service.
Delivery times for orders are from the time your order is dispatched from us, not from the time the order was placed. Please note that although we use best UK couriers, deliveries cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.
If the parcel is damaged email email@example.com immediately and send images. If it has been delivered to a safe place take an image showing how it was left by the driver. Do not remove items or open the parcel. We will arrange a collection. If a parcel is handed to you it will be deemed to be undamaged.
Please note we do not process orders on Saturdays or Sundays. Orders placed after 12 noon on a Friday or over a weekend will not be processed until the following Monday.